It’s no secret that HME providers are facing challenges from nearly all directions: managing larger volumes of patients, complying with constant changes to reimbursement policy and finding new ways to generate revenue in an industry with tight profit margins. On top of those conundrums comes the daily grind of managing all aspects of a HME business, which ranges from interacting with patients, to processing claims, to ensuring that data is securely shared with appropriate healthcare partners. Completing these tasks can cause headaches for employees as they navigate incompatible systems and miscommunications between care providers.